Privacy Policy

When you send an IT enquiry

The enquiry is sent to Veteranpoolen Umeå, who handles the customer case, any order and invoicing. The website is used to receive the enquiry, create a case number, send confirmation and support secure follow-up.

Information that may be processed

• Name and email address.
• Phone number, if you choose to provide it.
• Selected type of IT service and your message.
• Language, case number and technical delivery status for confirmation/email.
• If reCAPTCHA v3 is enabled, the website may store the risk score associated with the form check.

An IP address is used briefly to limit repeated form submissions and may also be processed in security logs to protect the website. The raw IP address is not stored in the IT enquiry contact record itself.

Why the information is used

• To receive, answer and follow up your IT enquiry.
• So Veteranpoolen Umeå can handle the customer case, order and invoicing when applicable.
• To send a confirmation containing the case number and the information you submitted.
• To protect the form and website against abuse and attacks.

Storage and deletion

IT enquiries in the website contact archive are currently retained for up to 730 days (about 24 months). Older records are removed automatically according to the website retention setting and may also be deleted manually when no longer needed.

If an enquiry becomes a customer case or an order, Veteranpoolen Umeå may need to retain information in its own systems according to its procedures and obligations. That retention is separate from the website’s temporary contact archive.

Cookies and external services

Necessary cookies

The website uses a first-party cookie for language selection and a cookie for your cookie preferences. The language choice may be stored for up to one year and the cookie preference for 180 days.

Google Maps

Google Maps is not loaded until you actively allow external media in the cookie settings. When the map loads, Google may receive technical information and use its own cookies under its terms.

Google reCAPTCHA v3

The contact form may be protected by Google reCAPTCHA v3 to distinguish normal enquiries from automated abuse. When used, Google’s Privacy Policy and Terms of Service apply.

Your rights

You can contact Veteranpoolen Umeå if you want to ask what information is processed about you, correct inaccurate information, or request deletion or other restriction where applicable. You also have the right to contact the Swedish Authority for Privacy Protection (IMY) if you have concerns about the processing.